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Support

FAQ

  • How long is battery life?

    Battery life is 18months, it will be different depends on environment (temperature, humidity, usage) and battery quality.

  • Owner, Master, User key can’t be registered with two beep. How can I do that?

    Cause : Two beeps mean ‘No registered sound’, all keys isn’t match with the registered keys.

    Solution : If you don’t have the registered keys, you have to reset and re-register all keys. Contact Unilock.

  • No reaction by touching owner, master, user key. How can I resolve it?

    Cause : The battery might be out.

    Solution : Try to change the battery, if it is not work, please contact Unilock.

  • Master can’t work properly. How can I resolve it?

    Cause : The Master key might be deleted or not registered.

    Solution : Try to register the master key with Owner key. If it can’t be worked, please contact Unilock.

  • In case lost the owner key, how can I resolve it?

    If you don’t have the Owner key, when you lost master key & user key, you can register both keys. Thus, you need to create the owner key.  Please contact Unilock.

  • In case lost the master key, how I can resolve it?

    You can register the Master key with Owner key.

  • Only the Master key is working and not User key. How can I resolve it? (Case 1)

    Case 1 : When you touch user key, beep 2times.

    Cause : User key might be deleted or no registration. You must register user key with Master key.

    Solution : Register User key with Master key. Touch Master key and then touch other key, it will be registered as user key.

  • Only the Master key is working and not User key. How can I resolve it? (Case 2)

    Case 2 : When you touch user key, there’s no reaction.

    Cause : Use key might have problem.

    Solution : Register as user key with other key. Touch Master key, and touch other key which use as user key.

  • Only the Master key is working and not User key. How can I resolve it? (Case 3)

    Case 3 : In case of beep 3times on user key registration.

    Cause : Key registration error

    Re-registration Master key with Owner key